Privacy Policy

Pantai Emas ("we", "our", "us") is committed to handling personal data with care and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, how we use it, who we may share it with, and what rights you hold in relation to your information.

1. Who We Are

Data controller: Pantai Emas Property Advisory
Address: 46 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2117 8634

2. What We Collect

We collect personal data that you provide directly to us or that arises from your use of our website and services:

• Name and contact information (email address, phone number)
• Postal address and nationality (for tenancy processing)
• Employment or organisational details (where relevant to tenancy applications)
• Communication records — enquiries, correspondence, viewings
• Website usage data — pages visited, time spent, browser type, IP address
• Cookie preferences and consent records

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal data such as financial account details except where required for deposit or rental processing, and only through secure channels.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to property enquiries and facilitating viewings
• Preparing and managing tenancy agreements
• Communicating about available properties relevant to your stated requirements
• Administering deposit transactions and maintenance requests during tenancy
• Improving our website and understanding how it is used
• Complying with Malaysian legal and regulatory obligations

Legal basis: Consent (for marketing communications and non-essential cookies), contract performance (for tenancy-related processing), and legitimate interests (for enquiry handling and website analytics).

4. Data Retention

Enquiry records are retained for 24 months from the date of last contact. Tenancy records, including signed agreements and correspondence, are retained for 7 years following the end of a tenancy in accordance with Malaysian legal requirements. Website analytics data is retained for 12 months. You may request deletion of your data at any time subject to legal retention requirements.

5. Sharing Your Data

We do not sell or trade personal data. We may share information with:

• Property owners — where required to process a tenancy application. Only the information necessary for landlord assessment is shared.
• Legal and professional advisors — where required to prepare or enforce tenancy agreements.
• Analytics providers — anonymised or aggregated data only, for website performance assessment.
• Authorities — where required by Malaysian law or a valid legal order.

All third parties with whom we share data are required to handle it appropriately and are not permitted to use it for their own marketing purposes.

6. Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, encrypted communication channels for sensitive data transfers, and regular review of our data handling practices. In the event of a data breach affecting your rights, we will notify you in accordance with applicable requirements.

7. Cookies

Our website uses cookies for essential functionality, analytics, and, where consent is given, marketing purposes. Full details of cookies used, their purpose, and how to manage preferences are set out in our Cookie Policy.

8. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request restriction of processing in specific circumstances
• Request deletion of data not subject to legal retention requirements
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently before providing any personal data.

10. Children

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will arrange for its deletion.

11. Policy Updates

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via our website. The date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

For any questions, requests, or complaints regarding this policy or our data handling practices:

Email: [email protected]
Phone: +60 3-2117 8634
Address: 46 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia